If you’ve spent time in a customer service-oriented field, you’ve undoubtedly heard the phrase “The customer is always right!” According to Chip Bell, a world-renowned authority on customer loyalty, this clichéd phrase may be inaccurate. He argues that the customer is not right or wrong – just simply the customer.
The premise behind his thinking is [...]
Angela and Richard Schelp founded Executive Speakers Bureau (ESB) in 1993 and their professionalism and commitment to individualized personal attention have made ESB an industry leader with a reputation for world class service to clients around the world.
Angela shares some practical ways this is lived out at Executive Speakers Bureau on a daily basis and [...]
Our keynote speakers of the week are Kevin and Jackie Freiberg.
Drs. Jackie and Kevin Freiberg are on a mission to expose the EXTRAORDINARY—individuals and companies that are blowing the doors off business-as-usual!
Our primary channel for doing this is keynote presentations. We are comfortable with large audiences and we are passionate about working with people who [...]