Mon, Jun 18, 2012
Research has found the average professional receives more than 100 emails every day – more than most people can answer and file. If your emails aren’t being answered – or worse, are being deleted – you could be guilty of some email etiquette mistakes.
Help your fellow professionals navigate the waters of email overload by following a few simple email etiquette tips from Nancy Friedman, communication and training expert known as The Telephone Doctor.
Being verbose – Nancy suggests keeping emails succinct and to the point to save your recipients time and the hassle of downloading and reading a long message. This tip is especially important in the world of smart phones and tablets, which make it much more difficult to read exceptionally long emails.
Bad grammar and poor spelling – In the age of spell check, Nancy says it’s “inexcusable” to use the wrong words or misspell words. She urges writers
to use spell check, look up words you’re not sure about and proofread for simple grammatical mistakes.
Wrong subject line – The subject line is the introduction to your email and lets your readers know what to expect before they open up your email. Nancy recommends taking the extra time to make sure the subject line of your email really reflects the content. Additionally, remove FWD from the subject line of forwarded emails, and if you forward information while adding additional information, make sure it’s reflected in your subject line.
Using all caps – Using all caps is akin to “yelling” at your email readers. Unless you’re intending to speak loudly through your email, drop the caps. Nancy suggests there are some occasions where caps are appropriate – congratulations, well-wishes or any other short phrase you’d like to emphasize – but should be used sparingly.
Not using names in your emails – Using your recipient’s name in your salutation is a personalized touch for your email. You most likely address your friends and colleagues using their name in face-to-face communication, so it’s a nice habit to extend to your email communication, too.